support plans

If you need help quickly but don’t know where to turn – or how much it will cost – then don’t worry, we have a support plan for you.

Premium Support

Our standard On/off Site Service Agreement (OsSA) is our most comprehensive plan with Service Level Agreements and inclusive time and assistance. These agreements are designed with you in mind so will need to be written with you, and usually alongside a defined Project Scope.

incident support

We also have Incident Support – for short-term help when things may not go as planned. Incident Support is backed by our commitment to fix, where we can, practically any day-to-day business system problem.

on-call support

Where you just want to ask a question, feel free to call our On-Call Support Number, these are purchased in advance and are charged as per our Charging Schedule. If you have a valid OsSA, you may also have access to the On-Call Support but please check before calling.

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